Return and Replacement Policy

For food safety and hygiene reasons, we cannot accept food products returned from customers' homes or resell returned food products.

Our standard return policy is currently suspended indefinitely. This does not affect any consumer rights available under applicable law.

Returns or replacements are not available for a change of mind or an item selected incorrectly by the customer.

Please contact us as soon as possible if you need to amend or cancel your order; changes may be possible before dispatch.

After your order has been delivered, please contact us if a product is defective or if there is a problem with the order you received.

Please email wecare@nutzzi-eg.com with your order number and clear photos, where applicable. We will review the issue and arrange an appropriate solution, which may include replacing the affected product or another applicable remedy.